Customer Service Training

Free and Open to the Public

A workshop focused on hosting Montana's visitors.

Due to COVID-19 and the Governor's Directive regarding group gatherings and physical distancing, the meeting will be conducted in an online format using Zoom.

Get ready for this year’s tourism season by attending a FREE customer service training. In this time of COVID-19 and economic recovery, this highly interactive video call workshop will help you and your staff provide a positive, helpful and engaging experience before, during and after your interaction with the many customers to your business and community.

Customer centricity in the 21st century is based on putting your customer first, and at the core of your organization. Customer centric is a way of doing business with your customers and visitors in a way that provides a positive, helpful and engaging experience before, during and after your interaction so they want to spread the word about that experience and return over and over again. With a focus on hosting visitors to Montana, this highly interactive workshop will help you integrate these skills into your next customer relationship:

• Start with a service mindset
• Know your business and our region
• Pay attention to the detail
• Proactively serve the needs of your customers

Workshop Sessions:

• Thursday, June 4, 2020 - 1 p.m. to 4 p.m. Register Here
• Tuesday, June 9, 2020 - 1 p.m. to 4 p.m. Register Here
• Tuesday, June 16, 2020 - 9 a.m. to 12 p.m. Register Here
• Wednesday, June 24, 2020 - 5 p.m. to 8 p.m. Register Here

Any person interested in participating in this free training must register for the event using the links above. Attendees must have a computer with video camera and internet access.

Meeting documents shown onscreen during the meeting can be requested via email and will be forwarded to requester.

Presented by Pam Gosink. Pam has worked in the lodging, hospitality and marketing industries for thirty years. Her tourism career began as the Director of Sales and Hospitality for the Best Western Colonial Inn. Pam then spent over 20 years with the Montana Office of Tourism promoting Montana as a vacation destination, reaching out to tourism constituents, and developing and conducting Montana Brand workshops throughout the state. Pam now runs Gosink Communications, L.L.C. to channel her passion for the tourism industry through customer service and hospitality training for Montana communities, and beyond!

A program of Flathead Valley Community College.

Sponsored by Glacier Country Tourism.