Glacier Country Tourism is excited to announce our new Online Learning Program. We partnered with AccelerateMT to develop robust trainings including Customer Service Essentials and Train the Trainer courses.
These courses are hosted on GlacierMT.TourismAcademy.org. These particular courses are free, and we encourage you to not only take the courses but share them with others, too. We will be adding additional programs on an ongoing basis.
The Customer Service Essentials course is for anyone looking to improve their customer service skills. This four-part course will guide you through the customer experience, and provide tools for delighting customers, managing difficult situations and becoming a Montana ambassador.
At the end of this course, you will be able to:
The Train the Trainer course is for owner-operators, managers and team leaders who train customer-facing employees. This two-part course will guide you through exercises to help you generate a vision for a great customer experience, align your internal policies with that vision, and provide tools for reinforcing that vision with your customer-facing employees.
At the end of this course, you will have:
The knowledgeable team at Glacier Country Tourism has helped us connect to the visitor and neighboring communities to really provide quality info to our guests. We have seen increased web traffic through Glacier Country Tourism online referrals. We have loved connecting with other regional tourism businesses to promote our area the best we can to the visitor. We love Glacier Country Tourism, their staff, the members and the incredible board we have had the pleasure to work with!