Learn Glacier

Western Montana’s Glacier Country is committed to providing quality training to businesses across Montana. These courses are promoted to Western Montana businesses but open to everyone. You can access them for free on Learn.GlacierMT.com.

Customer Service Essentials Training

The Customer Service Essentials course is for anyone looking to improve their customer service skills. This four-part course will guide you through the customer experience and provide tools for delighting customers, managing difficult situations and becoming a Montana ambassador.
At the end of this course, you will be able to:

• Develop an understanding of the differences between customer service and customer experiences
• Use constructive customer service and communication techniques to create memorable experiences
• Manage conflicts by understanding the underlying goals of the customer and reframe to bring about a supportive climate
• Become a Montana ambassador

 
Train the Trainer

The Train the Trainer course is for owner-operators, managers and team leaders who train customer-facing employees. This two-part course will guide you through exercises to help you generate a vision for a great customer experience, align your internal policies with that vision and provide tools for reinforcing that vision with your customer-facing employees.
At the end of this course, you will have:

• Everything you need to lead an effective customer service training program for your employees
• Clear expectations for your customer’s experience
• Well-articulated policies and incentives that support delivery of that experience
• A complete toolkit of activities for communicating all of this with your team

Don’t Add Fuel to the Fire 

Don’t Add Fuel to the Fire is a four-part course designed to help everyone understand the critical role of effective communication in managing wildland fire events for our business community and visitors. The course provides practical insights and strategies to prevent misinformation and ensure the safety and satisfaction of visitors and provides resources to enhance communication efforts and support community resilience in the face of fire events.

At the end of this course, people will be able to:

• Understand the critical role of effective communication in managing wildland fire events for our business community and visitors
• Gain practical insights and strategies to prevent misinformation and ensure the safety and satisfaction of visitors
• Acquire valuable tools and resources to enhance your communication efforts and support community resilience in the face of fire events